Delivery Delays Due To Covid-19
Dear valued customers,
On behalf of everyone at geekthegift.com, I sincerely hope you and your loved ones are safe and healthy at this time.
Due to the current global situation, shipments may experience some delays, but please rest assured your order will still be delivered to you. We appreciate your patience in these difficult times.
We are closely following official regulations to ensure we are prioritising the well-being of both our staff and customers, as this is of utmost importance to us. Where possible, we are working from home, while our warehouse team are following strict safety protocols that are implemented to protect their well-being. These precautions may result in a slightly longer dispatch time than we usually deliver, but we will do our utmost to ensure that all orders are get to you as soon as possible.
We recommend monitoring your local postal service for up-to-date information on deliveries in your local area, as these vary from region to region. Please feel free to reach out to us anytime if there are any concerns about any order in transit.
Because the situation is complex and constantly developing, our delivery times may also change, and we will endeavour to do our best to keep the information on our site up to date. Rest assured that we are following the situation closely, if anything changes, we’ll let you know.
Your support means a lot to us, especially during this time. Stay safe and take care of each other.
Best Regards,
The geekthegift.com Team
Frequently Asked Questions
As COVID-19 continues to affect our day-to-day life, online retailers have an increasingly important role to play. We’re acutely aware of our responsibilities and we’re doing everything we can to ensure you get the items.
At geekthegift.com, we hope you remain safe and healthy during this outbreak. It is our duty to offer a satisfying shopping experience for all of our valued customers as always. Light is at the end of the tunnel, so let’s stay strong and patient during these special times. geekthegift.com will be still here to do our best to support you.
The following are FAQs for order and delivery that customers care about during the coronavirus epidemic.
Q1. Will my package be delivered?
Of course will, geekthegift.com’s activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. We recommend keeping an eye on your local postal service’s website for up to date info on the current status of the delivery service, as this varies from area to area.
Q2. How long does it take to ship my package?
The delivery time of the goods is determined by the product and the delivery area. Due to the impact of the epidemic, the overall shipping time has been delayed to varying degrees than before. You can find updated delivery times on the product detail page for each item. We will do our best to deliver your items as soon as possible and notify you by email. Our local warehouses stock goods are delivered faster.
Q3. Will my package be infected?
It’s safe to order from geekthegift.com. We are taking extra precautions at the packing process, each package is disinfected before leaving our warehouse to ensure safe product and delivery for you.
Q4. What’s the status of my order and delivery?
Once your order has been shipped out we will send you a shipping confirmation email that includes your tracking number. To check the status of your package, please click on the link and it will take you to the UPS, FedEx or other shipping vendors website. This function allows you to track your package using the tracking code provided in the email.
Q5. Can I change the address on my order?
You can not change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. You can also sign up to receive notification about your order here.
Q6. Is it possible to reduce contact with the deliveryman?
Yes. geekthegift.com’s delivery partners have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back. If an ID check is required, these are now performed at a distance. You can also choose a safe location where the deliveryman can leave your package if you are not able to answer the door.
Q7. What actions is geekthegift.com taking during the COVID-19 Epidemic?
1.We are working hard to provide certified sanitary products and complete in house testing to ensure that every product we offer you is safe, reliable, and meets the national safety certification.
2.We’re working with our selling partners to prioritize safety protection products, daily necessaries, and other high demand electronic products, so we can more quickly receive, restock and ship these products to customers.
3.We are trying our best to increase product stock on the local warehouse to ensure that the products can be delivered to you as soon as possible.
4.We are taking extra precautions at the packing process, each package is disinfected before leaving our warehouse to ensure safe product and delivery for you.