Frequently Asked Questions

 

Ordering

  1. What Payment Methods Do You Accept?
    We accept PayPal, Debit and all major Credit Cards
  2. Why Isn’t My Order Going Through? Cart is empty Credit/Debit card declined by bank Prepaid/Gift card was used as an attempt for payment method (Both are not accepted)Required information during ordering process was incomplete (personal, shipping and payment info)Internet browser timed out due to inactivity (Must refresh browser and start over)
  3. What should I do If I Made A Mistake On My Order?
    Immediately contact us by phone or email and a team member will gladly resolve all of your concerns! EMAIL: [email protected] Phone: Phone: phone number
  4. What Is Your Ordering Process?
    Ordering process is simply 4 quick steps!

    1. Select your favorite items and add them to cart
    2. Enter your billing and shipping information
    3. Select shipping method
    4. CHECKOUT
  5. How Do I Change My Order?
    Call or email us regarding all changes to an order!
  6. Can I Use Separate Billing and Shipping Addresses?
    Yes! Just enter billing first then shipping, You will have to uncheck the box that says both billing and shipping are the same.
  7. Will My Credit Card Information Be Kept On File?
    NO. The privacy and Security for all personal information is a priority and we use third-party payment gateway.

Shipping

  1. How Much Is Shipping?
    Shipping prices vary depending on your location! You can find out how much shipping will cost before you enter payment information!
  2. How Long Does Order Take To Ship Out?
    Normally it takes 2-4 business days for processing!
  3. Where Do Your Products Ship From?
    Mostly all products ship from our facility in address.com.
    There are some products that will be drop shipped from a different facility also in Old Town.
  4. I Only Received Part Of My Order?
    Some shipments may arrive in separate packages! Reason why is that some items get shipped faster then others or some items are on back order. Please note that most order will be shipped together.
  5. Have Not Received My Order Yet, Now What?
    First check tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometime products are delivered late by USP or scanned delivered by mistake. Then Call or email us regarding the whereabouts of your order!
  6. Do You Alert Us Once Our Order Ships?
    Yes! An email will be sent to you with the tracking information once it ships out to you!
  7. Where Do I Get Tracking Info?
    An email with tracking details will be sent to you the moment your product is shipped out!
  8. What Mailing Services Do You Use For Shipping?
    USPS and UPS.

 

Return/Exchange FAQ

1. My Product Has A Problem! What Can I Do?

What to do in 3 steps:

Step 1: Try to troubleshoot the item by checking the manual we provide in the package .Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2: If you still have difficulties with your item especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3:  Once you have confirmed the product is faulty after steps 1 and 2, you should contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty.
So if the product doesn’t work, we’ll help you send it back to our returns address.

2. What If the Product is Broken?

If any product is faulty, you are protected under the geekthegift.com Warranty.

  • Assuming the product is still in warranty and was not physically damaged, you can return it to geekthegift.com and we will repair it.
  • All return cases are handled under our RMA policy: please consult customer support and do not send back any products without obtaining an assigned RMA case number from us.
  • Under the wholesale terms and conditions, customers must pay the cost of shipping to return authorized RMA products back to geekthegift.com. In the case of sending back repaired or replacement items, geekthegift.com pays the return shipping cost back to you.

3. Why Should I Buy the Delivery Shipping Guarantee and Tracking Number in the Check out?

geekthegift.com Shipping Guarantee Benefits
Your parcel will be guaranteed in the event of any loss or damage during the international delivery.
geekthegift.com will offer 2 options
– Resend the parcel for free ( if applicable)
– Refund the product

Compensation Process
For lost parcels compensation will be completed after confirming

  1. The order was shipped at the right address
  2. Local post office in the destination’s country does not hold the parcel
  3. The delivery deadline has been reached

If you receive an item physically broken, please contact us immediately with clear pictures of the item its sku number and its package. We will open a claim with the shipper and offer a compensation accordingly. Please note: Once your package has been shipped out, any Shipping guarantee cannot be refunded to the customer, under any circumstances.

4. I received a defective or damaged product. What do I do?

Please contact Customer Service at [email protected] . We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us. You will be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.

5. I entered the wrong address information. Can I still correct it?

We can try to make corrections to your order within 24 hours of the time that your order was placed. If you request for the corrections after 24 hours, we will no longer be able to update it on our end.

6. I just made an order but i changed my mind and I’d like to cancel it.

Please order carefully. You should contact us within 24 hours of placing your order , we will do our best to cancel your order if possible. Please contact Customer Service at at [email protected]

7. I made an order 3 days ago and since it hasn’t been shipped yet.

Orders are sent to production within 24 hours from the time your order is placed.

8. Duration Of Returns Processing

Once we receive the return product please allow 2-3 business days business to process for you. We will replace defective items and sent to you in about 04 – 07 business days.

9. What types of refunds do you offer?

PayPal – The refund returns to the account used to make the purchase and you are provided with a unique transaction ID.
Credit Card – The refund returns to same card used at purchase and your transaction ID is your order number.

10. How long will the refund take?

It depends on the bank or card issuer. Some banks/card issuers finalize refunds within a couple of business days, while others may wait until the end of the statement month to process refunds. If the refund seems to be taking more than one week, you can contact your bank or card issuer to ask about their usual timeframes.

11. What if that account and/or card has been cancelled?

You will need to contact your bank to alert them that you were expecting a refund to this account or card and make alternative arrangements with them.

12. Can the refund be sent to a different card or account?

As the refund is a reversal of your payment, we can only send it back the same way it was received. Reversing a payment in this way is the fastest and most secure way to get your funds back to you.

13. What Is Your Return/Exchange Policy?
Please check out our Returns/Exchanges page.

14. Do Restocking Fees Apply If I Cancel, Exchange, or Return An Order?
Restocking fees apply only on a return!

15. A 30 day window is provided by us! Day 1 begins on the date of purchase Day 30 is the day we must receive returned package from you

16. Do You Provide A Return Label If I Decide To Return A Package?
We will provide a pre-paid label for anything that is damaged, miss printed, or defected. For all other cases, return shipping cost are the responsibility of the customer!

17. What If My Order Is Defective, Wrong Size, or Incorrect Product
Send us an email with attaching photo(s) and we will send out a replacement within 72 business hours!

18. Where’s My Refund?
Please allow up to a week once order has arrived back in our facility. Please allow 2-3 business days for refund to show up in your PayPal or your bank.

19. How Do I Make An Exchange? How Do I Return My Order?
Please check out our Exchanges page or contact us via email or phone.

20. How Do I Cancel An Order?
Please call us right away at Phone: phone number or email us at [email protected]
Please note if a product is already shipped you cannot cancel an order until you’ve returned the package back to us!